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Send your complaint to contact@premiumautoconcierge.com or 0723 003 132, quoting the operation or invoice number. We acknowledge within 2 business days and reply within 30 calendar days.
National Authority for Consumer Protection — anpc.ro, consumer phone 021 9551. You can file a complaint online on ANPC's national complaints platform.
Under GO no. 38/2015 consumers may turn to ANPC's SAL Directorate (anpc.ro/ce-este-sal). The SAL icon in the footer links to the official information. The EU ODR platform was closed in 2025 and is no longer available.
If the dispute is not settled amicably or via SAL, you may address the competent courts at your domicile or at the Provider's registered office.