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This document is the pre-contractual information required by GEO no. 34/2014 and becomes a contract between PREMIUM AUTO CONCIERGE S.R.L. (the “Provider”) and the client upon confirmation of the subscription request and receipt of the first payment.
Essential — 790 lei/month, 2 operations/month, 3-month minimum (annual 7,900 lei). Signature — 1,490 lei/month, 4 operations/month, 6-month minimum (annual 14,900 lei). Private Client — from 3,500 lei/month, 8 operations/month, 12-month minimum (annual 35,000 lei). Annual plans include two free months. The first operation after activation is free and is not deducted from the monthly allowance.
The first 30 clients get a price locked for the duration of an uninterrupted subscription, −50% on the first month and a 30-day guarantee (refund if you cancel within 30 days, less the value of operations already performed).
Parts, consumables, partner labour (service, detailing, inspection), state fees (RAR, DRPCIV, DITL, notary) and transport outside Bucharest–Ilfov are paid separately after the client's prior approval, based on the partner's estimate.
A handover report with photos of the vehicle's condition and mileage is drawn up at every pickup and return, available in your account and downloadable as PDF. The client provides the vehicle documents and key; the vehicle must have valid RCA insurance.
During the operation the vehicle is insured as per the contract and the Provider's insurance policy; limits and exclusions are those of the policy, available on request. Pre-existing damage recorded in the handover report is not the Provider's liability.
Operations are scheduled from the account or via the dedicated coordinator. Cancelling or rescheduling at least 24 hours in advance is free and the operation stays available that month. Cancelling later or a no-show consumes the month's operation. Unused operations do not roll over.
Payment is made in advance by bank transfer using the details and reference shown in your account and email. The plan is activated when the operator confirms receipt. Online card payment will be available soon.
The subscription has the minimum term of the chosen plan and renews monthly or yearly. Cancel from your account, effective at the end of the contract period; the plan stays active until the end of the paid period. On non-payment, the plan is suspended after a 3-day grace period from expiry.
Consumers may withdraw from a distance contract within 14 days without reason, as described on the “Right of withdrawal” page. If you expressly requested the service to start within this period, you pay for services actually provided.
Send complaints to contact@premiumautoconcierge.com; we reply within 30 calendar days. Consumers may use ANPC and ADR (SAL) entities.